[rebel-builders] Mam Info --> News on Murphy's new busine

[Gary Gustafson]

I think that an interesting piece of information that could be
posted on the Murphy website would be how many orders are in
queue for each aircraft model. So if Murphy intends to manufacture
in batches of 10, it might encourage buyers to place an order
earlier if there were already 8 orders in queue. In like respect,
if the manufacturing run has started some people might be hesitant
to place an order if they know that 10 orders have to be received
before deliveries can start. I think this would be helpful to have
this tally updated weekly on the Murphy website (which should be
easy)

Just a thought


-----Original Message-----
From: mike.davis@dcsol.com [mailto:mike.davis@dcsol.com] On Behalf Of Bob
Patterson
Sent: Thursday, August 14, 2008 4:07 PM
To: rebel-builders@dcsol.com
Subject: Re: [rebel-builders] Mam Info --> News on Murphy's new business
model


Hi Keith !

That was probably a good thing to do...

Sorry - this will be long, but there's a lot to say !

I'm still adjusting to the new setup, and things are
still changing quickly - so, I will outline things as I understand
them to be at the moment. There will be more news
as I get it. The factory is working to put more support
agreements in place with parts suppliers, and we should
have some good news soon ....

I've just started doing all of the retail kit sales support
2 days ago, and am a bit overwhelmed by the amount of email
coming daily - but I'll adjust ! There is a LOT of interest out there
in our kits - even in this economy, folks appreciate the value !

The Shipping Dept. will still be looking after parts orders
and shipping details. Please leave VOICE MAIL MESSAGES,
with DETAILS - working efficiently means there won't always be
someone to answer directly ! Ideally, they'll set aside a
daily time slot to answer calls, by phone or email.
Most large companies work this way today ....
I miss that personal contact too - but as long as the system
works, I'll get used to it.

Murphy are committed to supplying complete kits, so
anyone who has ordered partial kits in the past (wings, tail ..)
WILL definitely be able to order just the remaining kits
they need to finish up. Nobody will be left high 'n dry ....
Get those orders in !

That said, from now on, we will only be selling COMPLETE
KITS to NEW customers - the headaches of tracking & supporting
the partial kits just aren't worthwhile. We will be taking
orders, "on accumulation" - meaning that customers
will know that the moment we have accumulated 10 orders for that kit,
we will be after a deposit, and delivery will be approx.
5 - 7 weeks after we start production. In the long run,
this will be better for the customer, as it will remove
uncertainty about the delivery date.

Parts, of course, will always be available. None will be
stocked, though, so delivery might be a bit longer than
some expect. It has been several years since we stocked
any quantity of finished parts, and we will continue that.

We will not be stocking any off-the-shelf hardware bits,
either - things like bolts, rivets, and tires will be cheaper,
and easier for you to get from folks like Aircraft Spruce,
who do a large volume of these. Buyers of new kits will be
given an kit number, so they can buy a complete package
of harware for their kit, likely at a discount, if we can set
that up.

Darryl always said that we were a parts manufacturing company.
In the amateur built/experimental market ...the buyer is the aircraft
manufacturer ...we just make make parts ! That will continue
to be the case, we will just be marketing a bit differently.
Changing times demand changing methods ....
 
We already have a steady stream of parts contracts from
several important certified operators. These parts for helicopters,
jets, and military aircraft will keep the cash flowing, and the
doors open, so we can continue to support the kit market.

I'm looking forward to working with all the new customers,
and also doing my best to improve things for all of you.
I appreciate any help you can give me !!

As time goes on, I will be doing more of the marketing
work. I'll still be at the shows, as always, but with a more
official role. For now, my business contact info at Murphy
is:
--
                              .....bobp
                        MurphySales@gmail.com
                       http://www.murphyair.com

Robert Patterson,
Factory Rep.
Murphy Aircraft Mfg. Ltd.,
22 Baronwood Ct.,
Brampton, ON  L6V 3H6
(905) 457-5238 9am - 10pm  7 days

--------------------------------------

Anna & I will still be here for help & advice offline,
as always, at:

--
......bobp
bobp@prosumers.ca
http://www.prosumers.ca/Ramble08
 
-------------------------------orig.-------------------------
On Thursday 14 August 2008 18:19, Keith Leitch wrote:
[quote]Bob,